Resolution
IRS letters. Balances you can't pay yet. Years you haven't filed.
However you got here, nobody here will judge you for it. Every case begins with a Roadmap built from your IRS transcripts, the IRS's own record of your account, so every route and every fee is on paper before you commit to one. The fees are below.
- A letter or notice from the IRS or your state
- A balance you haven't been able to pay
- Returns you're behind on, including years the IRS filed for you
- A business payroll tax problem that has become a personal one
What it costs, and when you'll know
Every case starts with the Roadmap, $2,500. It reads your IRS records and shows which routes your records support, with the exact all-in fee for each, so you know your price before you choose. The Roadmap fee counts toward the route you choose. Nothing is contingent on a result, and no result is promised.
| Phase or route | What it is | Fee |
|---|---|---|
| Resolution Roadmap | Required first phase of every case. It counts toward the all-in fee of whichever route follows. Covers your federal account and your home state, delivered within two weeks of your IRS records arriving. | $2,500, due at signing |
| Penalty abatement | First-time abatement and reasonable cause | $3,000 all in |
| Streamlined installment agreement | No financial disclosure required | $4,000 all in |
| Financially verified installment agreement or partial-pay agreement | Full financial analysis on Form 433-A or 433-B | from $7,500 all in |
| Offer in compromise | A settlement offer the IRS evaluates on your numbers | $8,500 to $9,000 all in |
| Payroll tax and Trust Fund Recovery Penalty cases | Business employment tax and personal assessment | $10,000 to $15,000 all in |
- Unfiled years inside a case are quoted in the Roadmap as line items at the back-year rate. Never a mid-case surprise.
- Route fees under $7,500 are due at signing. Route fees of $7,500 and up are paid in two parts: half at signing, half when the filing goes to the IRS. A late payment pauses work; IRS deadlines don't pause.
- An urgency fee of $500 applies when a matter requires action within ten days of signing, or an active levy or garnishment must be addressed immediately. It is stated on the proposal before work begins, never added after.
- If something outside your Roadmap turns up during a case, such as another year or another state, it is quoted before any work on it begins, never billed after.
- Fees are fixed and never contingent on a result. No outcome is ever promised.
- Full refund if you cancel before James begins. Once work begins, fees are earned as delivered.
The Roadmap comes first
Every case starts the same way: with the IRS’s own record of you, not a story about it. Once your proposal is signed and paid, your authorization goes to the IRS the same business day. When the records arrive, we read every year and every assessment and write the Roadmap: what the IRS actually has, which routes your numbers support, what each costs all in, and the order the work happens in. You walk through it with us on a call. Then you choose a route, or you don’t; the Roadmap is yours either way.
An offer in compromise you don’t qualify for costs you a fee and months of waiting, and the debt is still there. So we never sign anyone up for an offer, or any route, until the Roadmap shows it fits. The Roadmap protects your money before we ask for more of it.
The routes, in plain words
Penalty abatement. The IRS can remove penalties when your filing and payment history before the year in question was clean, or for a reasonable cause it accepts. When it does, the penalties and the interest on them come off; the tax itself stays.
A streamlined installment agreement. A monthly payment plan the IRS sets up without a full financial disclosure, when the balance and the term fit its limits. The Roadmap says whether yours does.
A financially verified installment agreement, or a partial-pay agreement. When a full disclosure is required, we build the financial statement the IRS evaluates (Form 433-A for a person, 433-B for a business) and negotiate the payment your numbers support, sometimes one that never pays the balance in full before it expires.
An offer in compromise. A settlement the IRS accepts on its math about what you can pay, not on how much you owe. Some families’ numbers support one; many don’t. The Roadmap tells you which before you pay a route fee for it.
Payroll tax and the Trust Fund Recovery Penalty. When a business fell behind on employment taxes, the IRS can assess the trust-fund portion against the people it decides were responsible, personally. These cases have two accounts and two sets of rules, and they are priced for that.
Sometimes the Roadmap finds that the right move right now is to establish with the IRS that it cannot collect from you at present. When that is true, the Roadmap says so, with that route’s fee, before any work begins.
Who this is for, and who it isn't for
It is for families who want the facts first and a fixed fee second, who would rather hear “here is what is possible” than “we’ll make it go away,” and who can commit to the order of events above.
It isn’t for everyone. If you owe a balance you can pay within a few months, you may not need us; the IRS can usually set up a short-term plan with you directly, and we’ll tell you that on the first call instead of selling you a Roadmap. If you want someone to promise a number before they’ve seen your records, we aren’t that firm, and we’d rather say so now.
What you can expect from us
A Roadmap within two weeks of your records arriving. A fee that is on the proposal before work begins; anything new is quoted before work on it begins, never billed after. A portal that shows where your file is at every step, and a text when the work starts and when it’s ready. A slipped date told to you by us, with the reason and the new date, before you have to ask.
What happens after you reach out
Seven steps, the same for every family. You hear the price on the first call, and nobody reads your records until you've signed.
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You answer one question
Seven answers, five minutes, no documents.
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You get a call within one business day
A person, not a queue. You learn which kind of help fits and what the first step costs.
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Your proposal and IRS authorization arrive the same day
Both in your portal. The proposal states the fee in full. Form 8821 lets us see your IRS account and nothing more. You also upload a photo ID, so we know the authorization is really yours.
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You sign and pay
Nothing is charged before this. Resolution and the Plan are paid at signing; a return on its own, before filing. Full refund if you cancel before James begins.
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Your authorization goes to the IRS
The same business day you sign. Nobody reads your records before you've signed.
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Your records come in
Usually one to two weeks. Every delivery date after this counts from the day they arrive.
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The work starts
A Resolution Roadmap within two weeks of records in hand; a Three-Year Review within ten days. Your portal shows where your file is, and you get a text when the work starts and when it's ready.
You always know exactly where your file is.
Questions families ask about resolution
What is a Resolution Roadmap?
The first phase of every case. We pull your federal and state records, read every year and every assessment, and write down what the IRS actually has, which routes your numbers support, what each one costs, and in what order the work happens. You walk through it with us on a call. It costs $2,500, due at signing, delivered within two weeks of your IRS records arriving, and it counts toward the all-in fee of whichever route follows.
My letter has a deadline on it. What should I do?
Keep the letter where you can find it, and tell Karigan the date printed on it, on the form or on the call. That date decides what happens first. If something has to be done within ten days of signing, or a levy or garnishment is already active, the $500 urgency fee is on your proposal before you sign, and the work is ordered around your date. If your date comes before the Roadmap can, James handles what the deadline requires first.
Why isn't there a quote before the Roadmap?
Because a route fee quoted before anyone has read your records is a guess. When the Roadmap is done, you know which routes your records support and the exact all-in fee for each, and you commit to the bigger number only after you’ve seen why it’s the right route.
What if I have unfiled years too?
They go in the Roadmap as line items, each year priced on its own line: $550 to $850 per year for a back year, $850 to $1,200 per year for a year the IRS filed for you, because we file the real return in its place. Anything that turns up later is quoted before work on it begins.
Will you tell me what I'll end up paying the IRS?
No. The IRS decides that on its own math, and anyone who promises a number before the IRS has ruled is selling you the number. We tell you what is possible, which routes your records support, what each costs, and what we will do in what order. The fee is fixed and never depends on the result.
What is the urgency fee?
$500, added to the proposal you’re signing when something has to be done within ten days of signing, or an active levy or garnishment has to be addressed right away. It pays for moving your case to the front. It is on top of the Roadmap, so a Roadmap with the urgency fee is $3,000 at signing, and it doesn’t count toward a route fee. You see it before you sign; it is never added afterward.
Does the Roadmap cover my state?
Yes. It covers your federal account and your home state. Additional states are quoted in the Roadmap as line items.
How are route fees paid?
Route fees under $7,500 are due at signing. Route fees of $7,500 and up are paid in two parts: half at signing, half when the filing goes to the IRS. A late payment pauses work; IRS deadlines don’t pause. Your proposal shows each amount and when it is due, before you sign.
Who does the work?
James Paige IV, an Enrolled Agent and Certified Tax Resolution Consultant, does every Roadmap and every filing. In a resolution case he also files Form 2848 so he can speak to the IRS for you. Karigan Paige, GN co-founder, books your meetings, keeps your portal up to date, and is the first person to call with any question.
Three ways to reach GN
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Start
One question, five minutes. The form opens your portal, and a call comes within one business day.
What's going on with your taxes? -
Call
(443) 390-5488
Monday to Saturday, 9 to 6 Eastern. After hours, leave a message or use the form. -
Message
A short note answered the same business day.
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